We provide the best assignment writing help service. However, in case you are not satisfied with our service or quality of work and you feel that you have not made a suitable investment, we have certain refund policies that allow you to claim a refund. All the refunds are decided by our separate team which reviews the claim before the refunds are made.
Our refund policies are stated below:
A double payment on one order, payment for identical orders, and other payment mistakes;
If the deadline prescribed by us is missed then you are entitled to a refund. However, if the deadline is delayed due to any changes in the order given by you then no refund shall be furnished to you.
All the assignments are checked through various plagiarism-finding tools before they are dispatched to you. However, in case you feel that certain contents of the assignment contain plagiarism then we will revise the assignment to clear out any plagiarized content as pointed by you free of cost; we will not refund the money in these cases.
If you decide to cancel your order after you have paid the money and the work has not been assigned to the tutor by us then you can book another assignment of the same money value free of cost. In case, the tutor starts working on your assignment then you will have to continue with the same order and no money will be refunded.
We are aimed to give the best solutions to your tasks or assignments and that's why we will keep reworking on your assignment to the point where you become satisfied and your assignment meets the necessary requirements. However, the reworks are done as mentioned in the revision policy
. We are not liable to entertain any rework after more than one month from the assignment dispatched date. Also, we do not refund any money in such cases.
There is a negligible chance that you will 'fail' in your assignment. But in case, if this happens then 50% money paid by you will be refunded. It should be noted that the authentic ‘fail' proof which should include links for the sources, where the data was initially taken from. We do not count as plagiarism bibliographical references (including references throughout the text and/or page of bibliography at the end of the material) as well as cliché (including idiomatic expressions, connectors, common phrases). The proof must be provided to us within one month (30 days) after assignment completion. Any request for a refund after one month time period will not be entertained. The reason why we refund half of the money is that the tutors are given advance payment by us and therefore, it becomes almost impossible for us to get back the money from them.
We assign your work to the most appropriate tutor; however, there is a rare possibility that the appropriate tutor is not found or he is busy writing another assignment. If anything of this sort occurs, we will refund your money.
If the order got paid and is not needed (the class got canceled, the order was placed by mistake and etc.). Mind that in such cases, you have to inform our support team about the order cancellation within 15 minutes from the moment of the payment, otherwise, we will assign the expert and start working on the order and a full refund will not be possible;
Please note that when a client requests a 100% refund, he/she automatically repulse any rights on the completed assignment. In such case, we reserve the right to publish the assignment on our homepage and the content of the customer’s ordered work will be automatically linked to our writing company.
Cases When The Refund Can Not Be Considered:
- If, after careful investigation, our QA team finds that all of the customer’s instructions, provided initially, were accurately followed;
- A customer purchased our Additional services. Plagiarism report, Abstract page, Top/Advanced writer, VIP service/High priority and discounts are not the subject for a refund;
- Value Added Tax is not refundable as it is taken exclusively by the government;
- When a 14-day period of free revision has passed, check the revision policy to know if you're qualified for a revision. (The free revision period starts right after the deadline, indicated on the order);
- If a customer orders multiple-choice assignments. If he/she uses answers, delivered by our expert, you automatically approve them. However, if a writer scores only a half (or less) of the right answers, a customer is entitled to a partial refund. The amount of such a refund is evaluated by the billing department in each case individually; The percentage of the refund correlates with the number of correct answers;
- The received score for the paper was lower than the customer’s expectations. Please, be aware that we do not guarantee any grade, as teachers give grades depending on their personal vision and their decision is very likely to be subjective, so we cannot control the situation;
- If a customer failed to give us thorough and clear instructions on the performance of the assignment - neither a full nor partial refund will be considered. Please note: it is a client, who decides whether to provide us with all the necessary materials from the class and required instructions. He/she needs to check all the provided details, which are needed to complete the task properly.
How Long Does It Take To Receive A Refund?
If a customer is willing to get a refund, he/she needs to contact our managers and support team, and his/her order will be forwarded to the Billing Department, which analyzes each case individually and comes to a final decision. Such a process usually takes three business days. However, in separate situations, the process may last less or more, depending on the specific details of a particular case.
Please be informed that in case we do not receive any reply from a client in regards to the manager`s offer within 5 business days the refund request will be terminated.NOTE:
If your claim does not fall under any of the above-mentioned clauses then you are not entitled to a refund and hence no refund will be furnished.